Choosing a web host can be a difficult decision. To help you feel at ease and confident in your choice, Monju Networks provides five official service guarantees to all of our customers. They are listed below:
| MONEY BACK GUARANTEE:
Our 30-Day Money Back Guarantee is very simple: if for any reason at all you are not completely satisfied with your experience at Monju Networks within the first 30 days after signing up, your money will be completely refunded. An unconditional, no-questions asked 30-day Money Back Guarantee!
Small Print: No refund is available after that period. This policy does not apply to any additional services such as overages, disk space, bandwidth, maintenance fees, SSLs, setup fees, domain registration or transfer costs etc. This policy also does not apply to Managed Dedicated servers, Custom Servers, VPS or Co-Location. Accounts cancelled/terminated for violating the Terms Of Service do not qualify for the 30-day money back guarantee. Only first-time accounts are eligible for a refund and the cancellation request must be submitted prior to the account renewal date.
| 24/7/365 SUPPORT GUARANTEE:
Monju Networks is a high quality web hosting provider and we're committed to prompt, courteous, and effective support. The majority of the tickets we receive are replied to within minutes, not hours. We guarantee that a qualified support team member will respond to your questions 24 / 7 / 365.
| 99.8% SERVER UPTIME GUARANTEE:
Having your web site up all the time is crucial. While most Monju Networks servers average around 99.99% uptime, we officially guarantee and back 99.8% uptime. If you experience less than 99.8% uptime, we will provide a credit.
Small Print: A credit will be provided to customers who experience less than 99.8% uptime as determined by our third party statistics provided by Pingdom. This guarantee excludes scheduled maintenance, moves to new servers, etc. Please refer to our Terms Of Service for details.
| THE VERY BEST HARDWARE:
The advantage of high-end servers over lower cost alternatives is simple: speed and performance. High end servers allow customers to perform online tasks faster, have increased speed when uploading and downloading files, increased database speed, and overall increased performance.
| NO OVERSELLING:
Monju Networks Inc does not (and has absolutely no intention) of overloading or overselling our servers. Though our costs are increased because of our careful attention to the environments we host, we do this to assure stable and reliable service for all of our customers and hosted web sites. Each server is meticulously managed to maintain a stable number of clients while still providing maximum speeds and performance. All of our clients can use every bit of space they pay for.
| Our Unofficial Guarantees:
Monju Networks also has unofficial guarantees that we try to uphold. It is best to think about these guarantees more as our promises to you as a customer. Expect nothing but the best!
1. We will be honest when dealing with you.
2. We will treat your problems like our problems and do our best to solve them in a way that works for you and your business.
3. We will consistently try our hardest to ensure that you have the best possible experience when dealing with us.
4. Our staff will be prompt, courteous, and knowledgeable when communicating and working with you.
If you have an inquiry or any concern about our guarantees, please EMAIL US, we are always happy to help.
Monju Networks Inc believes in going all out, all the time to support our valued customers. We regularly go above and beyond our duty to ensure total 100% customer satisfaction and to make sure the support experience at Monju Networks Inc is as enjoyable and stress free as possible for our clients. We are completely dedicated to our customers and will do whatever possible to ensure that they are totally happy and will continue to use Monju Networks Inc and refer us to their friends, family, co-workers, colleagues and other businesses.